A.
Go to 'Price/Availabilty/Book'. Enter your dates and click
'Continue' to make a booking request.
Our owners are alerted by email and sms text message, and will
either accept or decline your booking. If the booking is accepted
you will be notified via e-mail. If the property is marked as
Instant Confirmation then this step occurs immediately and you get
an automated email giving you instructions on how to pay. Our
owners require their customers to pay a deposit on booking
followed by the balance prior to taking occupation. If the booking
is a late booking you may also be required to pay the balance at
the same time as the deposit.
Most will also ask for a breakages deposit at the same time as the
balance is due. The exact amounts and timing will depend on the
individual owner and the timings will be clearly presented to you
on screen and by email.
The deposit/full amount must be paid before the due date to secure
the booking. After payment of the deposit you will both have
access to each others contact details
Once the balance has been paid you will receive an e-mail
containing arrival/key collection instructions so that you can
access the propertyA.
Please allow owners between 2-3 days to respond to your booking
request.
Most owners respond within 48 hours. Soon as you make your booking
request the owner are notified by email. They will receive an
email daily until they respond. We also send SMS messages to them.
If you have not heard from them within this time period we suggest
you have a lookfor more properties. Please note you can make
several booking requests as there is no commitment to a booking
until you make a payment.
A
After the member has confirmed your booking you will be sent an
email with a link to the secure payment area where you can login
and pay online by credit/debit card.
A.
Yes by email only. Just click on the 'Enquiry' tab. It should
not be necessary to enquire about availability as this information
can be found by clicking on the 'Prices and Availability' tab.
Available dates will appear in green. To find out the price per
week, just hover over the dates with your mouse. If the prices are
not set then please contact the member by clicking on the
'Enquiry' tab on the property website.
A
We do not take telephone bookings. All availability can be
accessed by clicking on the price availability tab on the property
you are interested in. From there you can get an online quote and
make a reservation. If you have a particular enquiry that is not
in the details of the property listing you can contact the
owner/agent directly by clicking on the enquiry tab on the
property listing. We do not have any more information about the
properties other than what is already on the site. Neither do we
inspect the properties.
A
Full arrival instructions as inputted by the member are sent
out automatically after the payment has been made in full.
A
We do not manage bookings on behalf of the members - we rely on
them responding directly to you through the booking system
although we do monitor the activity of members.
Some members are quicker at replying than others - we send out
a reminder every 24 hours. Plus we also send out SMS text
messages. If after 3 days you have not received a response we
advise that you try booking another property.
A
Possibly. You can ask the member if you can cancel without
penalty but its at their discretion. If the member agrees to
refund you they will do so to you directly Owners Direct has no
mechanism to refund deposits . Bear in mind that the member will
have incurred some costs payable so a full refund is unlikely.
A
Login to your account and then click on Cancel Booking. If you
have not paid the deposit there is no charge. If you have already
paid the deposit this will not be returned to you. If you have
already paid the balance then you may be entitled to recieve some
of that back according to how the member has set their
cancellation terms. The system will calculate the amount you can
expect to be refunded on the screen for you.
A
Cancel the booking you already have and use the notes box to
send an explanation to the member then immediately re-book it with
the dates you want
A
Because the member has not yet set prices. You may prompt them
them to update prices by sending them a message by clicking on the
enquiry tab.
A
The majority of our listings are quoted for the whole property.
A handful are quoted per person. If this is so it is stated
clearly on the property page.
A
Your assurance is that if you pay by credit card you are
covered. If there is a problem you would be able to chargeback the
payment. You are right to be cautious - never pay for a holiday
home booking by cheque in advance if you are in any doubt. We also
provide all their customers with a feed back system so that you
can see all the comments from past guests.
A
You can view the arrival instructions and key collection
details from your account once you have paid the balance on a
booking.
A
Login to your account and click on contact member - all the
contact details will be found on the next page.
A
Simply contact the property manager who will be able to edit your
existing booking ...that way everything will be sorted and you
don't need to do anything.
A
To add an extra person to a booking you need to contact the
owner from your renters area so they can edit the booking on the
system. |
